Here at Make Your Decision, we believe in transparency and keeping things simple and respectful when it comes to your personal information.

This policy explains how we collect, use, and protect your data.

  1. Who We Are

We offer online coaching, training, and tools to help you take control of your life. Our services are designed to be used by adults and are operated primarily from Australia, but we welcome clients from around the world.

  2. What Personal Information We Collect

When you interact with us, we may collect:

- Your name, email, and phone number

- Notes from sessions or coaching interactions

- Payment information (handled securely via third-party providers)

- Answers to quizzes or forms you fill in Info about how you use our site (like what you click on and how long you stay)

- Your general location (e.g. country), but never your precise address unless you share it with us directly

We don't knowingly collect personal information from children under 13. Our services are intended for adults over 18.

  3. How We Collect Information

We may collect information when you:

- Fill out a form on our website

- Book or attend a coaching session (including over Zoom, phone, or email)

- Interact with us on social media or via search engines

- Subscribe to our newsletters or courses

  4. How We Use Your Information

We use your info to:

- Deliver our coaching and services

- Respond to your questions

- Send emails and newsletters (if you’ve opted in)

- Understand how our website is used so we can improve it

- Comply with legal obligations

We may use session notes, if you’ve disclosed personal or sensitive info, to tailor your coaching experience.

  5. Marketing & Emails

If you’ve given us permission, we may send you helpful content, updates, or promotions. Every email has an "unsubscribe" link so you can opt out at any time.

  6. Cookies & Tracking

We use cookies and analytics tools to understand how people use our site. This helps us improve things and make your experience smoother.
We may collect general location, time on page, and device/browser info. You can manage cookies in your browser settings.

  7. Sharing Your Info

We use reputable third-party services to help run our business (like payment processors, website hosting, CRM tools, and analytics platforms). These providers may have access to your data to help us deliver services, but they’re not allowed to use it for their own purposes.

As a global online business, your information may be transferred to and processed in countries outside your own. We ensure that these transfers are carried out in accordance with applicable data protection laws, and we take appropriate measures—such as using contracts or standard clauses—to safeguard your information.

We don’t sell your information. Ever.

  8. How We Store and Protect Your Info

Your data is stored securely using trusted third-party systems. We take reasonable steps to protect your information from misuse, interference, and unauthorised access. If something does go wrong, we’ll let you know as required by law.

While we implement safeguards, no internet-based platform is entirely immune to risk. We encourage you to protect your personal data by using strong passwords and being cautious with the information you share online.

  9. Your Rights

Depending on where you live, you may have rights to access, update, or delete your personal data. Just get in touch with us at [email protected] and we’ll help you out.

  10. Let Us Know If Something’s Not Right

If you ever feel uncomfortable or concerned about how your data is being used, please email us. We take your privacy very seriously.

  11. Changes to This Policy

We may update this policy from time to time. We’ll post the new version here and let you know if there are major changes.

  12. Contact Us

If you have any questions or concerns, reach out to the Team at head office in Victoria, Australia:

Email: [email protected]

Last updated: May 2025